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Connecting in the Field: Expanding Operations, Customer Relationship Management, and Sales Platform Development.

Services Provided

This Dot Labs provided all necessary services to ship the end product. This included design, software engineering, and infrastructure deployment of all applications for frontend, backend, and processing queues.

This Dot Labs is a development consultancy focused on providing staff augmentation, architectural guidance, and consulting to companies.

We help implement and teach modern web best practices with technologies such as React, Angular, Vue, Web Components, GraphQL, Node, and more.

The Challenge

Develop a global customer relations software in conjunction with web and mobile team deployments, to support an existing television property brand through further touring operation expansion.

Specific Performance

This Dot Labs maintained and added new features into a global customer relations software system that supports 10,000 personnel, and 500,000 customers, primarily stationed in Europe and South America.

We also overhauled the purchase process through the web frontend, complete with verification services (orders started at $5,000 per ticket and required a number of verification steps), and conversion tracking.

Then, we re-built the customer experience from start to finish, including follow-up, service addition, and concierge, increasing conversion, and retention, by 22%, and overall satisfaction by 34%.

Let's see how This Dot can help you

Are you looking for a development consulting firm that can provide staff augmentation, architectural guidance, and consulting to your company? Look no further than This Dot Labs. Our team of experienced developers and managers can help you implement and teach modern web best practices, and deliver your projects on time and within budget. Contact us today to learn more about our services and how we can help you achieve your development goals.

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Our clients are building for the future. Explore This Dot Labs' portfolio, and see how we have helped them achieve their diverse technical goals.